This three-day course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Doelgroep
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Voorkennis
Before attending this course, students must have:
Experience supporting previous versions of the Windows operating system.
Familiarity with an I.T. helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window. For example, DOS command prompt.
Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Fundamentals of applications. For example, client/server applications (how client communicates with the server).
Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.
Lesmethode
U volgt deze training in onze Open Master Class. Hierbij bent u verzekerd van een individuele en maatgerichte training, werkt u in uw eigen tempo en beschikt u over een gecertificeerde en ervaren docent die u gedurende uw training persoonlijk begeleidt en al uw vragen omtrent de lesstof beantwoordt. Uiteraard profiteert u ook bij deze training van onze 100% Kwaliteitsgarantie.
Duur
3 dagen
Tarief excl. BTW
€ 1.195,00 per deelnemer
Het tarief voor deze training is inclusief studiemateriaal, certificaat, koffie/thee en een uitgebreide lunch.
Module 1: A Troubleshooting Methodology This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
Lessons
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
Lessons
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers
Module 4: Troubleshooting Networks This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
Determining Network Settings
How to Troubleshoot Network Connections
Module 5: Troubleshooting Security Issues After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.
Lessons
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender
Module 6: Troubleshooting Applications After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.
Lessons
Overview of Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
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