This five-day Windows 7 training provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.
Doelgroep
This training is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Voorkennis
Before attending this course, students must have:
TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings
Lesmethode
U volgt deze training in onze Open Master Class. Door een groepsgrootte van gemiddeld 6 en maximaal 8 cursisten, bent u verzekerd van een individuele en maatgerichte training. U werkt in uw eigen tempo en beschikt over een gecertificeerde en ervaren docent die u gedurende uw training persoonlijk begeleidt en al uw vragen omtrent de lesstof beantwoordt. Uiteraard profiteert u ook bij deze training van onze 100% Kwaliteitsgarantie.
Duur
5 dagen
Tarief excl. BTW
€ 1.975,00 per deelnemer
Het tarief voor deze training is inclusief studiemateriaal, certificaat, koffie/thee en een uitgebreide lunch.
Trainingstijden
Onze trainingen vinden plaats van 9.30 tot 12.15 en van 13.15 tot 16.30 uur.
Module 1: Identify and Resolve New Software Installation Issues This module explains how to fix problems that occur during the installation of new software.
Lessons:
Overview
Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues
Review
Module 2: Resolve Software Configuration Issues This module explains how to fix application install problems caused by older programs or new features and options.
Lessons:
Overview
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues
Review
Module 3: Resolve Software Failure This module explains how to fix problems with applications that have problems after being installed.
Lessons:
Overview
Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure
Review
Module 4: Identify and Resolve Logon Issues This module explains how to fix logon problems and configure local and roaming logon profiles.
Lessons:
Overview
Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues
Review
Module 5: Identify and Resolve Network Connectivity Issues This module explains how to troubleshoot connectivity and network problems for client computers.
Lessons:
Overview
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues
Review
Module 6: Identify and Resolve Name Resolution Issues This module explains how to use network services and local computer files to resolve computer names.
Lessons:
Overview
DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues
Review
Module 7: Identify and Resolve Network Printer Issues This module explains how to configure printer settings and security.
Lessons:
Overview
Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues
Review
Module 8: Identify and Resolve Performance Issues This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.
Lessons:
Overview
Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues
Review
Module 9: Identify and Resolve Hardware Failure Issues This module explains how to diagnose hardware problems on a computer.
Lessons:
Overview
Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues
Review
Module 10: Identify and Resolve Wireless Connectivity Issues This module explains how to configure reliable and secure wireless connectivity for client computers.
Lessons:
Overview
Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues
Review
Module 11: Identify and Resolve Remote Access Issues This module explains how to configure remote network connections for client computers.
Lessons:
Overview
Remote Access Methods
Dial-up Configuration
VPN Configuration
DirectAccess Configuration
Authentication Protocols
Resolve Remote Access Issues
Review
Module 12: Manage File Synchronization This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.
Lessons:
Overview
Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems
Review
Module 13: Identify and Resolve Internet Explorer Security Issues This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
Lessons:
Overview
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues
Review
Module 14: Identify and Resolve Firewall Issues This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
Lessons:
Overview
Securing Network Applications and Features
Program and Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues
Review
Module 15: Identify and Resolve Issues Due To Malicious Software This module explains how to restore a computer system after an attack by viruses or other malicious software.
Lessons:
Overview
Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software
Review
Module 16: Identify and Resolve Encryption Issues This module explains how to fix problems caused by using encryption on a Windows computer.
Lessons:
Overview
Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues
Review
Module 17: Identify and Resolve Software Update Issues This module explains how to enable and use the software update features available in Windows 7.
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