Examen 70-685: Pro: Windows 7, Enterprise Desktop Support Technician

Microsoft

Wanneer u het examen 70-685 succesvol afrondt, beschikt u over de MCITP certificering Windows 7, Enterprise Desktop Support Technician.

Microsoft Windows 7

€ 150,00 *
Exclusief € 28,00 administratiekosten indien u wel bij ons uw examen boekt, maar niet de bijbehorende training bij ons volgt.

Inschrijven voor examen 70-685 doet u via het online examenformulier.

Identifying Cause of and Resolving Desktop Application Issues (20 percent)

Identify and resolve new software installation issues. This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
Identify and resolve software configuration issues. This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
Identify cause of and resolve software failure issues. This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying Cause of and Resolving Networking Issues (23 percent)

Identify and resolve logon issues. This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
Identify and resolve network connectivity issues. This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
Identify and resolve names resolution issues. This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
Identify and resolve network printer issues. This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues

Managing and Maintaining Systems That Run Windows 7 Client (21 percent)

Identify and resolve performance issues. This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
Identify and resolve hardware failure issues. This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Supporting Mobile Users (18 percent)

Identify and resolve wireless connectivity issues. This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
Identify and resolve remote access issues. This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources
Manage file synchronization. This objective may include but is not limited to: synchronizing offline files and folders; restoring the backup files; folder size limits; roaming profiles

Identifying Cause of and Resolving Security Issues (18 percent)

Identify and resolve Windows Internet Explorer security issues. This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
Identify and resolve firewall issues. This objective may include but is not limited to: determining whether a port or a protocol needs to be enabled; determining whether access needs to be provided to an external address
Identify and resolve issues due to malicious software. This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
Identify and resolve encryption issues. This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management
Identify and resolve software update issues. This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

Zie ook de Learning Catalog van Microsoft voor eventuele aanvullingen op de inhoud van dit examen.

Microsoft Windows 7

€ 150,00 *
Exclusief € 28,00 administratiekosten indien u wel bij ons uw examen boekt, maar niet de bijbehorende training bij ons volgt.

Inschrijven voor examen 70-685 doet u via het online examenformulier.